With more than 15 years experience, Seymour Valentine has continuously provided first class products and vending services for its customers, many of whom are well known companies, which are located throughout the UK.

Since inception our aim has been to ensure our customers receive a truly genuine all encompassing vending product that meets both new and existing customers' requirements. Our commitment to service does not end after the sales process has been completed. Each and every working day our customer service team will offer a professional and friendly service, and in turn provide an efficient solution bespoked to meet our customers' requirements.

Our business models have been designed to deliver quality. Essentially, they have been proven to be robust, reliable systems, that over years been tested and developed with the customer in mind.

Quality Control

Our state of the art technology based service management system fully integrates all the processes that enable our business to function on a day-to-day basis. The key benefits of the technology that we have adopted is that we can make quality visible, by recording information and measuring our performance, which means that if necessary we can take corrective action. All the information that we capture is shared with our customers in a ready and available reporting format.

Seymour Valentine is a long-standing member of the AVA (Automatic Vending Association). We hold the Association's Quality Standard for Operators. Our "total quality management systems" (TQM) have been designed to meet both our internal operational needs and the requirements of potential customer both large and small.

Monitoring the Service Offering

When Seymour Valentine operates large corporate contracts, it provides an on-site engineer, which normally means that we can deliver a 30-minute first line response to a request for a service call out.

Our performance is measured by automated technology based management systems. Should a machine require service; our engineer will receive the call directly to his communication device, from the host system. An electronic record will then be opened and all the relevant data relating to the request will be recorded and analysed, just in case further action is required. Re-occurring faults are flagged for further investigation.